General terms of use
1. Purpose
These Terms of Use (hereinafter "Terms") define the rules and conditions of use of the website clermontauvergnevolcans.com (hereinafter "the Site"), published by SPL Clermont Auvergne Volcans (hereinafter "the Publisher").
Access to the Site implies full and complete acceptance of these Terms. If you do not accept them, please do not use this site.
2. Site publisher
SPL Clermont Auvergne Volcans
Metropolitan Tourist Office
Place de la Victoire — 63000 Clermont-Ferrand
SIRET: 823 951 876 00023
Phone: 04 73 98 65 00
Email: contact@clermontauvergnevolcans.com
3. Access and availability
Le Site est accessible gratuitement à tout utilisateur disposant d'un accès à internet. L'Éditeur s'efforce de maintenir le Site accessible 24h/24 et 7j/7, mais ne saurait être tenu responsable en cas d'interruption, pour quelque raison que ce soit (maintenance, mise à jour, force majeure).
4. Services offered
The Site is intended to:
- Promote the Clermont Auvergne Volcans area and its tourism offers;
- Provide practical information (accommodation, activities, events, dining), notably sourced from the database APIDAE ;
- Provide access to online services (ticketing via Alliance Réseaux, newsletter sign-up, contact form);
- Provide a secure professional area via WeLogin.
5. Intellectual property
All content on the Site (texts, photographs, videos, illustrations, graphics, logos, icons, sounds, databases, software) is protected by French and international intellectual property laws.
Any reproduction, representation, modification, adaptation, publication, translation or exploitation, in whole or in part, by any means, is strictly forbidden without the prior written authorisation of the Publisher.
Trademarks and logos on the Site are registered trademarks. Any unauthorised use is prohibited under article L.713-2 of the French Intellectual Property Code.
6. Personal data
The processing of personal data collected via the Site is governed by our cookie policy, in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act.
Collected data may include:
- Contact form : name, email, message;
- Newsletter : email address;
- Navigation : audience measurement data via Matomo (hosted in France, exempt from consent under CNIL guidance).
No data is transferred outside the European Union. Data is hosted in France.
7. Cookies
The Site uses essential cookies and audience-measurement cookies (Matomo). A consent banner lets you manage your preferences. To learn more, see our cookie policy.
8. Hyperlinks
Le Site peut contenir des liens vers des sites tiers (partenaires, plateformes de réservation, réseaux sociaux). L'Éditeur n'exerce aucun contrôle sur ces sites et décline toute responsabilité quant à leur contenu, leurs pratiques ou leur disponibilité.
9. Liability
L'Éditeur s'efforce de fournir des informations fiables et actualisées, mais ne saurait garantir l'exactitude, la complétude ou l'actualité des informations diffusées sur le Site. Les informations touristiques (horaires, tarifs, disponibilités) proviennent principalement de la plateforme APIDAE et sont données à titre indicatif.
The Publisher cannot be held liable for:
- Direct or indirect damages resulting from use of the Site;
- Inaccurate or outdated information from third-party sources (APIDAE, partners);
- Interruption or inaccessibility of the Site;
- The presence of viruses or malware.
10. Ticketing and bookings
Les achats effectués via la billetterie en ligne (Alliance Réseaux) sont soumis aux conditions générales de vente du prestataire concerné. L'Éditeur agit en qualité d'intermédiaire et redirige l'utilisateur vers la plateforme de paiement sécurisée du partenaire.
11. User contributions
Lorsque le Site propose des fonctionnalités contributives (avis, photos, commentaires), l'utilisateur s'engage à ne pas publier de contenu illicite, diffamatoire, injurieux, discriminatoire, ou portant atteinte aux droits de tiers. L'Éditeur se réserve le droit de modérer ou supprimer tout contenu ne respectant pas ces règles.
12. Accessibility
The Site was designed to meet the requirements of the General Accessibility Improvement Framework (RGAA 4), level AA. If you encounter an accessibility problem, contact us at accessibilite@clermontauvergnevolcans.com.
13. Eco-design
This site was built following the best practices of the General Eco-design Framework for Digital Services (RGESN) : lean architecture (zero JavaScript dependencies, no page builder), image optimisation (WebP/AVIF), hosting in France, progressive loading.
14. Updates to the Terms
The Publisher reserves the right to amend these Terms at any time. Changes take effect as soon as they are published on this page.
15. Applicable law and jurisdiction
These Terms of Use are governed by French law. In the event of a dispute regarding their interpretation or enforcement, the competent courts of Clermont-Ferrand shall have sole jurisdiction, except where the law provides otherwise.